Privacy Policy

Introduction

At Gretna Plating & Polishing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in person or over the phone.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, business address
• Project Details: Information about metal finishing services you request
• Payment Information: Billing address and payment preferences (processed through secure third-party providers)
• Communication Records: Records of our interactions, including emails, phone calls, and in-person meetings

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website or source
• Cookie and similar tracking technology data

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide estimates and quotes for metal finishing services
• Process and fulfill service orders
• Communicate about project status and completion
• Schedule appointments and deliveries
• Provide customer support and answer inquiries

Business Operations

• Process payments and manage billing
• Maintain accurate business records
• Improve our services and customer experience
• Conduct quality control and follow-up

Communication

• Respond to your inquiries and requests
• Send service updates and important notices
• Provide information about new services (with your consent)
• Send promotional materials (only with explicit consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

• Payment processing companies
• Shipping and delivery services
• Professional services (accounting, legal, insurance)
• Technology service providers (website hosting, email services)

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To protect the rights and safety of our customers or others
• In connection with legal proceedings or investigations

Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction, subject to confidentiality agreements and applicable laws.

Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• Secure server infrastructure and encrypted data transmission
• Access controls and employee training on data protection
• Regular security audits and updates
• Secure storage of physical documents
• Third-party security assessments for service providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot absolve security of information transmitted to or stored on our systems.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. You can manage your cookie preferences through your browser settings.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (only with consent)

For detailed information about our cookie practices, please see our Cookie Policy.

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your contact preferences

Data Portability and Deletion

• Request a copy of your personal information in a portable format
• Request deletion of your personal information (subject to legal requirements)
• Object to certain processing activities

Communication Preferences

• Opt out of marketing communications
• Choose your preferred method of contact
• Manage cookie preferences

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Customer Records: 7 years after last service or as required by law
• Financial Records: 7 years for tax and accounting purposes
• Marketing Data: Until you opt out or withdraw consent
• Website Analytics: 26 months or until you object

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and destruction policies.

Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to information collected by those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.